CONTACT INSURANCE COMPANY
Not sure who to call for additional help or paperwork?
Lacera OR Insurance Company?
Contact the INSURANCE COMPANY when you have the following issues:
- You want plan books
- You need specific healthcare claim forms or I.D. cards
- You have eligibility or billing questions
| HEALTHCARE INSURANCE COMPANY | TOLL-FREE NUMBERS | WEB SITES* |
|---|---|---|
| Anthem Blue Cross I, II, III | 1-800-284-1110 | anthem.com/ca |
| Anthem Blue Cross Prudent Buyer Plan | 1-800-284-1110 | anthem.com/ca |
| Anthem Blue
Cross Condition Care Disease Management (with Anthem Blue Cross Prudent Buyer) |
1-800-522-5560 | anthem.com/ca |
| CVS/Caremark (with Anthem Blue Cross I, II, and III) |
1-800-450-3755 | caremark.com |
| Alere (formerly CVS/Caremark Accordant Care) (Disease Management Program with Anthem Blue Cross I, II, and III) | 1-800-227-3728 | alere.com (Under Disease Management) |
| Utilization Review Program (Anthem Blue Cross I & II Non-Medicare members only) |
1-800-274-7767 | anthem.com/ca |
| Kaiser Permanente | 1-800-464-4000 | kp.org |
| Kaiser Permanente Senior Advantage | 1-800-443-0815 | kp.org |
| UnitedHealthcare (formerly PacifiCare) | 1-800-624-8822 | uhcwest.com |
| Secure Horizons/UnitedHealthcare | 1-800-457-8506 | uhcretiree.com |
| SCAN | 1-800-559-3500 | scanhealthplan.com |
| LACERA-sponsored Long-Term Care Plan | 1-800-207-9883 | |
| CIGNA Network Model Plan | 1-800-244-6224 | cigna.com |
| CIGNA Vision Plan | 1-877-478-7557 | cigna.com |
| CIGNA Indemnity Dental | 1-800-244-6224 | cigna.com |
| CIGNA Dental HMO | 1-800-244-6224 | cigna.com |
*These links are provided as a service to our members. LACERA does not administer these web sites and is not responsible for their content. For questions regarding content on these sites, contact the respective insurance carrier.
Call the knowledgeable staff at LACERA for other retiree healthcare-related questions at 1-800-786-6464 and press 1. LACERA can provide information regarding plan enrollment, benefit changes, administrative rules, and handle special insurance problems you cannot resolve with the insurance company.
4/19/12