1. Q: What is Safe2Login?
A: Safe2Login is a newly-added security safeguard designed to protect your private retirement information on your My LACERA account on lacera.com. (9-2-08)

2. Q: Do I have to sign in to both Safe2Login and My LACERA?
A: Yes. After an initial registration, Safe2Login will recognize you and your computer based on your SafeCode. This will allow you to sign in to your My LACERA account as before, on the same page. (9-2-08)

3. Q: What’s a “SafeCode?”
A: SafeCode is a 6-12 letter word of your choosing that acts like a key to let you into a secure area. Once you are registered on Safe2Login, return to My LACERA, click on your correct SafeCode and proceed to sign in to My LACERA. (9-2-08)

4. Q: Why do I have to do this?
A: So you’re doubly protected. LACERA’s mission is to produce, protect and provide the promised benefits. As additional effective security measures become available, we add them for you. We can never be too careful with your private information. (9-2-08)

5. Q: What other online security measures does LACERA have in place?
A: Your private information is protected online by our authorization process, firewalls, and encrypted coding for both sending and receiving information. In addition to the Safe2Login and Entrust Secure Server systems, we also undergo routine security audits by a professional third-party security firm. (9-2-08)

6. Q: Which do I sign in to first, Safe2Login or My LACERA?
A: Safe2Login. (9-2-08)

7. Q: What happens if I can’t remember my Safe2Login password?
A: If you forget your password, don’t worry. Upon request, Safe2Login will email you a temporary password you can use to sign in for a single session. Once you’re back in the system, you will have to reset your password. (9-2-08)

8. Q: What if I need help with the Safe2Login process?
A: Just give LACERA a call at 1-800-786-6464. You’ll reach a knowledgeable Retirement Benefits Specialist who will talk you through it. (9-2-08)

9. Q: What’s an Activation Code?
A: This is the code we email you when you register on Safe2Login for the first time. It’s like a PIN number. You’ll use the code to complete the one-time registration process. (Note: If you lose this email, we can re-send it to you.) (9-2-08)

10. Q: After I register, how do I sign in to My LACERA in the future?
A: Simply click your SafeCode on the Safe2Login Safety Stamp, then sign in to My LACERA (on the same page) the usual way. (9-2-08)

11. Q: What do those colored lights mean on the Safe2Login Safety Stamp?
A: Green means go! You can sign in to My LACERA with confidence. All three Safe2Login indicator lights must be green for your connection to be secure: Server, Session and Computer. Yellow or red lights mean STOP! If red or yellow lights appear, follow the prompts or call LACERA at 1-800-786-6464 for assistance. (9-2-08)

12. Q: What if I get locked out of my Safe2Login account?
A: Three failed attempts to sign in with the wrong SafeCode will result in your account being locked. If this happens, Safe2Login will automatically email you a special reactivation code. Signing back in is as simple as going to My LACERA, clicking on the Safe2Login Safety Stamp, and entering your reactivation Code. (9-2-08)