- Q: What is Safe2Login?
A: Safe2Login is a security safeguard on My LACERA
designed to protect your private retirement information.(9-2-08)
- Q: Do I have to register on both Safe2Login and My LACERA?
A: Yes. The first time you use Safe2Login and My LACERA
you must register on each. Thereafter, whenever you visit My LACERA,
Safe2Login will recognize you and your computer based on the SafeCode
you created during registration. Recognition by Safe2Login will allow
you to sign in to your My LACERA account. (3-10-10)
- Q: What’s a “SafeCode”?
A: A SafeCode is a 6-12 letter word you create during
the Safe2Login registration process. Clicking on your SafeCode allows
you to sign in to your My LACERA account. (3-10-10)
- Q: What is the purpose of Safe2Login?
A: To protect your private member information with
an additional layer of web security, Safe2Login allows registered users
to verify they are connecting to LACERA’s official web site, and
also allows us to reconfirm the user’s identity. (3-10-10)
- Q: What other online security measures does LACERA have in place?
A: Your private information is protected online by
our authorization process, firewalls, and encrypted coding for both sending
and receiving information. In addition to the Safe2Login and Entrust
Secure Server systems, we also undergo routine security audits by a professional
third-party security firm. (9-2-08)
- Q: What happens if I forget my Safe2Login password?
A: Upon request, Safe2Login will email you a temporary
password you can use to sign in for a single session. Once you’re
back in the system, you will have to reset your password. (9-2-08)
- Q: What if I need help with the Safe2Login process?
A: Call LACERA at 1-800-786-6464; a knowledgeable Retirement
Benefits Specialist will assist you with the process. (9-2-08)
- Q: What’s an Activation Code?
A: This is the code you are emailed when you register
on Safe2Login for the first time. It’s like a PIN number. You’ll
use the code to complete the one-time registration process.
NOTE: If
you lose this email, we can re-send it to you. (9-2-08)
- Q: After I register, how do I sign in to My LACERA?
A: Simply click your SafeCode on the Safe2Login Safety
Stamp, then sign in to My LACERA. (9-2-08)
- Q: What do those colored lights mean on the Safe2Login Safety Stamp?
A: Green means go! You can sign in to My LACERA with
confidence. All three Safe2Login indicator lights must be green for your
connection to be secure: Server, Session and Computer. Yellow or red
lights mean STOP! If red or yellow lights appear, follow the prompts
or call LACERA at 1-800-786-6464 for assistance. (9-2-08)
- Q: What if I get locked out of my Safe2Login account?
A: Three failed attempts to sign in with the wrong
SafeCode will result in your account being locked. If this happens, Safe2Login
will automatically email you a special reactivation code. Signing back
in is simple: go into My LACERA, click on the Safe2Login Safety
Stamp, and enter your reactivation Code. (9-2-08)
