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HEALTHCARE


CONTACT INSURANCE COMPANY

Not sure who to call for additional help or paperwork?

Contact the INSURANCE COMPANY when:

  • You want plan books
  • You need specific healthcare claim forms or I.D. cards
  • You have eligibility or billing questions
Medical Carriers Toll-free Numbers Websites* NurseLine 24/7
Accordant
(Disease Management Program – With Anthem Blue Cross Plans I, II, and III)
(844) 393-0864 accordant.com N/A
Pharmacy Advisor Counseling
(with Anthem Blue Cross Plans I, II, and III)
866-624-1481 N/A N/A
Anthem Blue Cross I, II, and III 800-284-1110 anthem.com/ca

(800) 977-0027
livehealthonline.com

Anthem Blue Cross ConditionCare
(with Anthem Blue Cross Prudent Buyer)
800-522-5560 anthem.com/ca (800) 977-0027
livehealthonline.com

Anthem Blue Cross Pharmacy Plan
(Pharmacy Benefit Manager – Anthem Blue Cross Prudent Buyer Plan)
800-700-2541 anthem.com/ca (800) 977-0027
Anthem Blue Cross Prudent Buyer Plan
Medical benefits
Prescription drug benefits

800-284-1110
800-700-2541
anthem.com/ca (800) 977-0027
Cigna Network Model Plan 800-244-6224 mycigna.com (800) 244-6224
CVS/Caremark
(Prescription drug benefits – Anthem Blue Cross I, II, and III)
800-450-3755 caremark.com N/A
Express Scripts
(mail order provider –Anthem Blue Cross Prudent Buyer Plan)
866-297-1013 anthem.com/ca N/A
Kaiser Permanente 800-464-4000 kp.org (888) 576-6225
Kaiser Permanente Senior Advantage 800-443-0815 kp.org (888) 576-6225
SCAN Health Plan 800-559-3500 scanhealthplan.com N/A
UnitedHealthcare 800-624-8822 myuhc.com (866) 747-4325
UnitedHealthcare Group Medicare Advantage 800-457-8506 uhcretiree.com (877) 365-7949
Utilization Review
(Anthem Blue Cross I, II, and Prudent Buyer non-Medicare members only)
800-274-7767 anthem.com/ca N/A
Dental/Vision Carriers Toll-free Numbers Websites  
CIGNA Dental HMO 800-244-6224 mycigna.com  
CIGNA Indemnity Dental 800-244-6224 mycigna.com  
CIGNA Vision Plan 877-478-7557 mycigna.com  

*These links are provided as a service to our members. LACERA does not administer these websites and is not responsible for their content. For questions regarding content on these sites, contact the respective insurance carrier.

If you need a 1095-B Health Coverage tax form, and you are enrolled in a LACERA-administered Medicare Advantage-Prescription Drug Plan (MA-PD) such as Kaiser Senior Advantage, UnitedHealthcare Group Medicare Advantage, or SCAN Health Plan, contact Medicare instead of your health insurance carrier. You can request the form by calling 800-633-4227 or visiting medicare.gov.