1/29/2021 CEO Update: Extended Phone Service Hours, Paperless Delivery Options, and COVID-19 Vaccine Availability Information
As the ongoing COVID-19 pandemic continues to unfold, we at LACERA have worked diligently to maintain uninterrupted service and to fulfill our mission despite the unprecedented challenges.
Although our physical Member Service Center in Pasadena remains closed, we are working diligently behind the scenes and at-home to maintain the quality of service you deserve and expect. Read More.
LACERA IS HERE TO SERVE
The Member Services and Retirement Healthcare Call Centers are open Monday – Friday from 7:00 AM to 5:30 PM (except holidays). For the month of January and February we will be extending our call center service to Saturday, January 30, February 6, February 20, and February 27 from 7:00 AM to 12:00 PM.
Due to COVID-19 Safety Protocols our Member Service Center in Pasadena remains closed. However, you can schedule a Virtual Member Services through our Appointment Center.
