LACERA COVID-19 Updates

Dear Members: We understand that this is a time of great uncertainty. Please be assured that LACERA’s essential operations are continuing and your benefits will not be impacted by the Coronavirus pandemic. Your retiree healthcare benefits are not changing.

Check back regularly, as we will be providing updates as this situation evolves and have created a special resources section to help you access important information.

3/20/20: Call Centers Closed

In accordance with the Safer at Home order issued by L.A. County officials, LACERA’s Member Service and Retiree Healthcare Call Centers will be closed until further notice.

You can still contact us via email at welcome@lacera.com or the Secure Message Center on My LACERA, or you can leave a message at 800-786-6464. Please note response times may be delayed. You can also conduct self-service transactions through My LACERA.

If you are in the process of retiring and want to submit your signed retirement elections, you can upload them on My LACERA (recommended), fax them to 626-564-6155, or mail them to our address below. Please do not send your documents via email; we cannot accept attachments. We continue to process retirement elections and are doing everything we can to ensure that new retiree checks arrive within the timeframe promised.

3/20/20: Your Benefits Will Not Be Impacted

Your defined benefit pension plan and the value of your monthly benefit is not determined by swings in the stock markets. Despite the current turmoil, LACERA’s retirement fund is strong and well diversified, which will help us weather these financial storms.

From the onset of the Coronavirus pandemic, LACERA management have been taking proactive steps to ensure the safety of its staff members while continuing to provide service to our members, survivors and beneficiaries. Those receiving monthly benefits will continue to be paid each month and will not be impacted.