We provide a variety of ways to get in touch with LACERA, so connecting with us is easy and convenient.
Please note that our Member Service Center is available by appointment only. A scheduling link is provided below.
Call Us
Member Call Center
M – F, 7 a.m. – 5:30 p.m. PT
800-786-6464
Business Line
M–F, 8 a.m.–5 p.m. PT
626-564-6000
International Number (for members outside of United States)
M–F, 7 a.m.–5:30 p.m. PT
626-564-6132
We are closed on County holidays.
Meet With Us
We offer virtual or in-person retirement benefits sessions. To provide each member our full attention and focus, LACERA’s Member Service Center does not accept walk-in guests. You will need to make an appointment to visit our Member Service Center.
Member Service Center
300 N. Lake, located in the lobby
Pasadena, CA, 91101-4199
M–F, except County holidays
7 a.m.–5 p.m. (closed for lunch 12–1 p.m.)
Parking Instructions
We have updated our parking validation process for in-person appointments. To assist in this process, have your license plate number available at check-in and our Member Service Center (MSC) team will be pleased to handle it for you.
Drop-Off Documents
Our secure onsite maildrop is located to the right of the lobby doors nearest the Member Service Center for convenient document drop-off, 24/7.
Please submit documents in a sealed envelope. Documents are collected on business days and marked as received the same day if dropped off before 4 p.m. Any document placed in the maildrop after 4 p.m. is marked as received the next business day.
Log In to Your Account
Register and log in to My LACERA to access your member information, send a secure email, and conduct a variety of self-service transactions, 24/7.
Email Us
Retirement info and general inquiries: welcome@lacera.com
Retiree Healthcare: healthcare@lacera.com
Investment opportunities: NewOpportunities@lacera.com
Website comments: webmaster@lacera.com
Media Inquiries: eric@ekapr.com
Workshop and event requests: workshop.request@lacera.com
We cannot accept attachments with email correspondence. If you are a member, please log in to My LACERA to upload account-related documents.
Mail Us
Send correspondence to:
LACERA
P.O. Box 7060
Pasadena, CA 91109-7060