The LACERA member experience is a lifelong relationship, spanning from the start of a member's career to the legacy they leave behind. It encompasses every interaction, perception, and feeling associated with LACERA.
While we take pride in our history of personalized service, we acknowledge the evolving demographics and service expectations of our members. With increasing customer service demands, we recognize the need to create innovative solutions for member outreach, providing consistent, actionable information and modern self-service tools. Through our tailored "member journey" approach, LACERA aims to shape and deliver a superior experience that meets our members' evolving needs.
Tracking Specific Goals and Progress
At LACERA, we believe in the power of setting and sharing organizational goals. We understand that steady, incremental progress is the key to success and that transparency is essential in fostering a collaborative and accountable environment. To provide organizational transparency, we will be regularly tracking and updating our progress toward each of our stated goals.
Started | Pending | In Progress | Completed |
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TBD | TBD | TBD | TBD |